The Lonely Vampire Chronicles

Originally published at Techie Watch. You can comment here or there.

So, to continue the “retention application saga” (posted last Saturday), I made a call to Smart Customer Care (888-1111 on landline) last Saturday. The CSR (I forgot her name) took the details (the usual who, when, where) and told me that a customer management representative will contact me in 24 hours.

(I forgot to note down that I sent a text message last Friday to Smart’s Text Hotline 888, detailing the same issue.)

More than 24 hours later, I received this text message:

This in reference to your ff-up on your application to the retention program. Rest assured that we have coordinated with our Customer Management Officer @ Megamall WC. We will provide you feedback for any update. Thank u.

That’s it. Sounds like “don’t call us, we’ll call you” to me.

How long should I wait again?

Next step: drop by Megamall Wireless Center and raise hell. Kidding on the “and” part, of course.

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